Returns & Refund Policy
At Brown Sugar Bakery, we take pride in our handcrafted sweets; however, due to the perishable nature of our baked goods, we cannot accept physical returns. If you are unsatisfied with your order, please contact us within 24 hours of receipt so we can make it right.
Contact Our Team
Email our Chicago bakery or call us directly with your order number and a brief description of the issue.
Provide Documentation
Please include clear photos of the product and packaging if there was damage during local delivery or shipping.
Quality Review
Our pastry team will review your request to determine if a replacement, store credit, or refund is the appropriate solution.
Resolution
Once approved, refunds are processed to your original payment method within 5-7 business days, or a fresh replacement will be scheduled.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing